In early December two of our key sales and customer service personnel, Steve Dittmar and Hugh Latham, attended a Princess certified sales and service development course at the Princess Factory in the UK. At the same time Andy Clayton who heads up our Service and Warranty department attended a Princess certified service and warranty course also held at the Princess factory in the UK. These courses are designed to ensure that Princess representatives across the globe, are offering the highest level of factory trained support available for their clients. This is a commitment and investment that very few manufacturers undertake, but at Princess we embrace it, as it is all part of our commitment to offering our owners the ultimate boat ownership experience.

Below are details of what the boys learned during their courses:

Princess Yachts Sales and Service Course 

1. Site visits to all Princess Yachts International Production facilities
2. Sales Administration, introduction covering all documentation and order procedure between PYI and Distributor, covering Order process, shipping documentation, invoicing etc.
3. Marketing Overview, covering tools available to Distributor such as iPad content, brochures, advertising, etc.
4. Princess Motor Yacht division, introduction to our Motor Yacht division and the bespoke support available to our Distributors
5. Introduction to the services available to you through our After Sales and Warranty department and the processes and procedures that we operate.

Princess Yachts Service and Warranty Course Itinerary

1. Engines: Overview of Servicing and Warranty given by the engine suppliers
2. Systems review: Boning, water systems, Air conditioning, A/V systems, etc.
3. Navigation overview and operation
4. Basic maintenance: GRP, furniture repair, general care of your Princess craft
5. Opportunity to discuss individual problems and solutions during the course